FAQs

Are the products available/onhand?

Yes, all products that have ADD TO CART BUTTON enabled are available and may be purchased. However, please note that adding item(s) to cart does not guarantee reservation or purchase of item(s) yet unless checkout is completed.

 

How much is the shipping fee?

We normally charge a flat shipping rate for each shipping provider identified irregardless of weight and destination. However, Craftylane has the right to change these without prior notice or as deemed necessary.

Via JRS - Php 100

Via LBC - Php 190

Purchased items may also be picked-up at agreed location for Davao City buyers only, thus no shipping fee will be charged.

 

What are the available mode of payment?

You may choose to pay through any of the following after checkout:

  • Bank Deposit: BDO / BPI / Metrobank
  • Online Bank Transfer: BDO / BPI / Metrobank
  • Pera Pdala: LBC, Cebuana, MLhuillier
  • Mastercard and Visa Credit Cards
  • PayPal

Payment details will be indicated in your invoice after you have placed your orders. Invoice(s) will be sent to the email address used upon registration/checkout.

 

When will I receive my items?

Paid orders will be shipped on the same day, if paid before cut-off (12:00 PM) or the following day, if paid after cut-off. We will provide tracking information after shipment of package via your registered email.

Under normal circumstances, package will arrive to your destination 1 to 2 days after shipment. However during peak season, holidays or bad weather condition, package may arrive up to 3 days or more. Please contact the shipping provider (JRS/LBC) in your respective area to follow-up or inquire the status of your package.