FAQs

Are the products available/onhand?

Yes, all products that have ADD TO CART BUTTON enabled are available and may be purchased. However, please note that adding item(s) to cart does not guarantee reservation or purchase of item(s) yet unless checkout is completed.

 

How much is the shipping fee?

We normally charge a flat shipping rate for each shipping provider identified irregardless of weight and destination. However, Craftylane has the right to change this when deemed necessary.

Via JRS - Php 100

Via LBC - Php 190

Purchased items may also be picked-up at agreed location, thus no shipping fee will be charged. Please take note that this is for Davao City buyers only.

 

What are the available mode of payment?

You may choose to pay through any of the following upon checkout:

Bank Deposit: BDO / BPI / Unionbank

Online Bank Transfer: BDO / BPI / Unionbank

Pera Pdala: LBC, Cebuana, MLhuillier

Credit Card payment via PayPal

 

When will I receive my items?

Paid orders will be shipped the following day. We will provide tracking information after shipment of package. Under normal circumstances, package will arrive to your destination 1 to 2 days after shipment. However during peak season, holidays or bad weather condition, package may arrive up to 3 days or more. Please contact the shipping provider in your respective area for follow-up or inquire the status of your package.